Questions to Ask Builders

Questions to Ask Builders

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Questions to Ask Builders

If you plan to hire a builder for your project, it is important that you ask the proper questions to ensure you select the correct builder for the job. To make an informed decision and prevent costly blunders, ask questions.

In this post, we will go over the top questions to ask prospective builders before hiring them. We will also go over the various aspects to think about when selecting a builder.

General Questions

What’s your experience in the building industry?

Understanding the builder’s background can assist you in determining their suitability for your dream home project. Seek a builder that has worked on projects of similar scope and complexity to yours. A builder with vast expertise is more likely to have experienced and overcome similar obstacles to those that may arise during your project.

Are You Licensed and Fully Insured With Public Liability Insurance and Employers Liability Insurance?

Make sure you hire the right builder who carries the right insurances, ideally Contractor’s All Risk, Public Liability Insurance, and Employers Liability. These insurances will give you the peace of mind that you’re covered in case something goes wrong. Public Liability Insurance covers any damage to property or injury to third parties, while Employers Liability insurance covers any injury to employees working on your project.

Any good insurance company will be able to provide the right builder with relevant insurance.

Can You Provide Previous Work and References From Previous Clients?

Be cautious of references, as people may say good things rather than reality. But, obtaining references is still necessary to gather insight into the builder’s work ethic, job quality, and communication abilities. Do not rely just on the builder’s references; instead, conduct your own research by searching for online reviews.

Also, remember that not all building work is created equal. Some builders prefer smaller jobs such as loft conversions, whereas others prefer larger projects. Ensuring the relevant experience is a key step in choosing the right builder.

How Many Projects Are You Currently Working On?

You want to know where the builder’s attention will be focused. A small team cannot work on more than 2-3 projects at once, and anything more than that may result in your project not receiving the attention it needs. It’s important that your builder can project manage the project properly.

What Is Your Estimated Timeline For Completing My Project?

When consulting with your builder, it’s important to request a projected timeline for your project while considering the time required for planning permission and building regulations approval. You can find additional information regarding project timelines here.

What Is Your Preferred Method Of Communication?

Be wary of emails, text messages, phone conversations, and WhatsApp, as they can quickly become overwhelming. Choose one medium and stick to it. This ensures that you’re both on the same page and reduces the possibility of misunderstandings.

How Is The Company Structured?

When it comes to choosing a builder for your project, always go for a company that has a dedicated project manager. Companies with little or no admin are okay, but you’re not going to get a better service than one that has an official team.

Before selecting a good builder, ask the proper questions to ensure you get a reputable builder who is a suitable and good fit for your project. Take your time researching and seek expert guidance if necessary. Contact previous clients and ask your builder any questions you have. Hiring the right master builders is crucial to the project’s success.

Building Process

Building Process

Can you walk me through the building process from start to finish? 

The building process typically involves these stages:

  1. Design and planning
  2. Obtaining necessary permits and approvals
  3. Site preparation, demolition and strip-out, and foundation work
  4. External framing and building the structure
  5. Installation of electrical, plumbing, and HVAC systems
  6. Finishing work such as insulation, drylining, and painting
  7. Final inspections and approvals.

What’s included in the building contract? 

The building contract should include specifics about the project’s scope, agreed-upon timetable, payment arrangements, and the responsibilities of both the builder and the client. It should also include a list of the materials that will be used, as well as any warranties or guarantees.

What type of contract do you use? 

There are different types of building contracts, and it’s important to understand which one your builder will use. The Joint Contracts Tribunal (JCT) contract is a standard form of contract that can be customised to meet the individual needs of a project. A bespoke contract, on the other hand, is tailored to the specific needs of a project.

Both contracts define the nature of the job, the responsibilities of the parties involved, payment terms, and dispute resolution mechanisms. It is critical to carefully research and understand the contract conditions before signing to ensure that you are protected and that the project runs successfully.

What’s not included in the building contract? 

Some items that may not be included in a building contract are planning and building regulation fees, site survey costs, utility connection costs, landscaping and external works fees, professional services fees, and costs of unexpected or additional works. To avoid misunderstandings, it’s important to discuss these prospective fees with your builder and ensure that they are clearly specified in the contract.

How do you manage change orders?

When it comes to change orders, it’s important to establish clear communication with the building firm.

A written agreement outlining how modification orders will be handled, including any associated charges and schedules, is a good idea. It’s also critical to keep track of all changes and record them in writing.

Who will be the main contact during the project?

Throughout the procedure, it is important to have open lines of contact with the construction business. Normally, a project manager will serve as the primary point of contact. It’s critical that you have their contact details and that they’re available to address any questions or concerns you might have.

How do you maintain quality control during construction?

There are a few other things that may be done to ensure quality control during construction. First, ensure that the building company you hire has a strong track record and a reputation for quality work. Second, it is critical to set clear project specifications and expectations and to review progress to ensure that they are met frequently. Finally, it is a good idea to have an impartial building inspector come and check the work at various stages to ensure that it is up to grade.

How do you handle security and health and safety? 

There are standards and procedures in place to ensure that the site is secure and safe for all parties engaged. Regular risk assessments, training, and the usage of personal protective equipment are all part of this (PPE). It is also necessary to ensure that the site is properly secured and monitored to prevent unauthorised access or theft.

Do you use subcontractors and third parties? 

When necessary, builders use subcontractors and third-parties. Employing subcontractors and third parties allows access to specialised skills and information, as well as better resource management flexibility. There are, however, some disadvantages, such as the likelihood of delays, cost overruns, and quality issues. All subcontractors and third parties should be meticulously chosen and managed to ensure that they meet high standards and that the project is completed to satisfaction.

How do you handle document management during the process? 

Document oversight is essential during the construction process. A thorough system for managing and tracking all documentation, including plans, permits, contracts, and correspondence, must be in place. These records must be securely preserved and easily available to all stakeholders involved in the project.

Client communication must be maintained frequently to inform them of the project’s progress and any modifications to the documentation. Remember that even the smallest error in document management can result in costly delays and losses. Hence, make sure you prioritise document management!

Budget and pricing 

Can you provide a detailed breakdown of the project cost? 

As a client, you must understand the cost breakdown of your project. The builder must provide a detailed estimate that includes all costs, including labour, materials, permits, and any additional fees.

Remember that unanticipated expenses, such as unforeseen structural difficulties or design revisions, may develop during the project. In these cases, your project manager should keep you informed and give you with an updated estimate before starting with any further work, and he or she will keep you up to speed with regular updates and cost reports to ensure you are aware of the project’s financial condition.

Always remember that open communication and transparency about expenses are critical for a successful project.

Have you included everything that is in the design documents? 

The builder must ensure that the project estimate includes all of the components stated in the design documentation. Yet, unforeseen challenges or changes may arise during the project that was not anticipated in the initial estimate. In such cases, the builder should keep you updated and provide a revised estimate before proceeding with further work. Keeping transparency and open communication is critical to completing the project successfully.

What’s your payment schedule? 

Payment schedules are typically agreed upon before the start of construction. It is recommended to opt for fortnightly or monthly payments. Deposits are risky, but not unreasonable, so it’s important to understand the risks involved. It may be helpful to explore this topic further in a separate blog post. Check out this link for further information on payments.

How do you handle unexpected expenses? 

Preparing for unforeseen expenses is crucial in managing the construction process. It’s wise to allocate a contingency budget for such eventualities. When unexpected issues arise, communicate with the client promptly and provide an updated estimate before starting any additional work. Transparent and open communication about charges is key to ensuring the project’s success.

How do you handle disputes regarding pricing? 

Communication with the client is important in pricing conflicts. Check the contract and paperwork for price and payment conditions. Explain the terms and pricing if there is a misunderstanding. Document and explain unexpected expenses or adjustments if the disagreement is over them. If communication fails, use a mediator or barrister. Remember, professionalism and transparency are essential to settling conflicts and completing projects.

Warranty and Aftercare 


What’s Your Warranty Policy? 

A builder’s warranty policy sets the terms and conditions for repairing or replacing any defects or issues with their work. To fully comprehend a builder’s warranty policy, request a copy or have them explain it to you in detail.

How Long Is The Warranty Period? 

The length of the warranty period varies depending on the builder. Some may provide a one-year warranty, while others may provide ten-year warranties. Make certain you understand the warranty period and what it covers.

What’s Included In The Warranty? 

The elements covered by a builder’s warranty differ based on the builder and the type of work done. A guarantee will generally cover flaws in materials and craftsmanship, but it may not cover normal wear and tear or damage caused by neglect or overuse. Ask your builder to provide you with a detailed overview of what their warranty covers.

How Do You Handle Warranty Claims? 

If you need to file a warranty claim, the builder should give you detailed information on how to do so. This may entail completing a warranty claim form and supplying proof to back up your claim. The good builder should reply to your claim as soon as possible and strive to address the issue as soon as practicable.

What Kind Of Aftercare Do You Provide? 

Aftercare is an essential component of any construction project. After the project is completed, a professional builder will give you continuous support. This could involve routine maintenance or check-ups to verify that everything is functioning properly, as well as advice on how to care for your new house or building. Ask your builder about their aftercare services and how they will assist you once the project is completed.

Asking the right questions before hiring a builder is crucial to ensure the success of your project. Understanding their services and methods, from their experience to their payment terms, will help you make an informed decision.

With the most important questions provided in this guide, you can ensure that you have covered all of the major topics to consider when hiring a builder. These questions can assist you in evaluating a builder’s skills, competence, and qualifications, as well as providing insight into their communication and management strategies.

But remember that choosing the appropriate builder entails more than just asking the right questions. Consider the builder’s reputation, previous work, and references as well. Moreover, collect and compare different prices and proposals to guarantee that you are getting a fair price.

Choosing the appropriate builder for your project can take time and work, but it will be worth it in the end. You can ensure that your project is completed to your satisfaction and that you have a great experience throughout the process by exercising due diligence and conducting thorough research.

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Questions to Ask Builders